You've got questions. We've got answers.
When you hire us, you will get three things; Premium Service, Quality Products, and an Unmatched Experience. We go above and beyond to meet the needs of all of our clients. Through customizable packages, cutting edge photo booths, and professional staff, we pride ourselves on delivering an exceptional product.
What are the space and power requirements?
Our Classic and Signature Booth requires a minimum space of 8′ x 8′ x 8’ and a minimum of 10’ x 10’ x 8’ for the 360 Video Booth. The Classic or Signature Booth with the 360 Video Booth requires a minimum space of 12’ × 12’ x 8’. A power outlet should be within 25 feet of all setups.
What happens if the weather changes?
For extreme weather, we will have to come up with a plan B. Our gear doesn’t do well with wet weather, extreme heat, and direct sunlight.
Do you accept credit cards or checks?
Yes, we do. We accept all credit cards, and we make it so easy with our online payment portal. Checks must be received and cleared 7 days prior to your event date.
What is required to reserve a rental for my event?
To ensure our availability for your event date, a non-refundable deposit of 25% is required at the time of booking. The remaining balance can be paid anytime at least 7 days before your event. Have questions? Call us at 314-532-7878 or email us at email@example.com.
What’s your cancelation policy?
We will refund any amount you have paid back to you less the deposit to secure your date; when notification is given 30 days prior to your event. If for whatever the circumstance you cancel 30 days or less before the scheduled date of your event, then we will not be able to offer a refund of any amount. We do require a deposit to secure your date, and this prevents us from booking any other potential events for that day. We require at least 30 days to market and to find a replacement for your date if you were to cancel.
Where can I find my photos?
Within 72 hours after your event, we post the photos to our event photo gallery, and send you a web link to the gallery. The gallery is password protected, so you will need to share the link and password with guests to allow them to download and share the pictures. We can also leave your gallery public if you choose.
Will there be an attendant on-site to help guests?
Yes! Our Classic, Signature and 360 Video packages include a Photo Booth Event Manager. Our Event Managers are highly trained in the art of modern photo-boothing and will assist your guests with printing, digitally sharing photos. Our Event Managers will ensure everyone has memorable experience at your event.
Are you insured and registered?
Yes, we are! Our company can provide you a copy of our liability insurance and business license.
What does my rental include?
Most of our rentals include setup and breakdown, professional photo booth managers, a backdrop, customized template and start screen design, on-site printing, instant sharing, and a post event online gallery. Please visit our Booths page to learn what is included in each package.
Can I get an extra copy of all my prints?
The standard print package includes one copy for each individual in the photo. We can provide an extra copy for your memories for an additional cost. We also recommend adding on a photo guestbook or photo album to your package to have a copy of each photo. See our Enhancements page for more information.
Are you willing to travel?
We LOVE to travel! We typically travel within 25 miles from downtown St. Louis, however, we’re willing to travel outside of the area with at least 20 days notice. Any venue further than 25 miles will incur a minimal fee. Please contact us for a travel quote.
Can your photo booth be set up outdoors?
We love outdoor parties; but, our gear needs to be in an area where it will be completely covered. The sun and unexpected weather can be damaging to our equipment as well as your guest’s photos. We recommend setting up a 10 x 10-foot canopy or finding a space that has overhead protection. Additionally, the space designated for booth will need to be on level ground, dry, and have access to an electrical 110-volt three-prong outlet.
What’s your rental policy?
We have put together a detailed agreement to protect you and our company. It covers our booking fee, cancellation, damages, and general liability. All contracts must be signed prior to the start of your event.
When do I have to pay the full amount of my deposit?
We collect a non-refundable 25% deposit and the remaining balance is due 7 days prior to your event. If you happen to book less than 30 days of your event date, then we invite you to pay the full amount at the initial booking.
What if I want more time during the event?
Please let our on-site Photo Booth Event Manager know at least 20 minutes prior to your scheduled end time and we will do our best to accommodate the additional time request. If we are able to provide the additional time, once payment for the additional time is received, services will continue.
How many people can fit in the 360 video booth platform?
Our platform fits 1-3 people at a time, depending on size.
Are you ready to elevate your event?
We can't wait to learn more about you and your event. Serving St. Louis and beyond.
© 2023 Elemnt Photo Booth Co.